At Atomy Australia, we strive to provide a seamless shopping experience for our customers. This includes transparent information regarding our shipping and returns policies. Please read the following details carefully to understand how we handle shipping and returns.

Shipping Policy:

1. Order Processing Time: We make every effort to process and ship your order as quickly as possible. Order processing typically takes 1-2 business days, excluding weekends and holidays. Please note that during peak seasons or promotional periods, processing times may be slightly longer.
2. Shipping Methods and Delivery Time: We offer various shipping methods to cater to your preferences. The available options will be displayed during the checkout process. Our main shipping method is Australia Post. Delivery times vary depending on your location and the selected shipping method. Once your order is shipped, you will receive a confirmation email with tracking information to help you track your package.
3. Shipping Costs: Flat rate shipping cost for standard and express. The exact shipping cost will be displayed during the checkout process before you make your payment.
4. International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and additional fees imposed by the destination country. These charges are the responsibility of the customer, and we recommend contacting your local customs office for more information before placing an international order.

Returns Policy:

1. Eligibility: We accept returns within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain items, such as perishable goods, intimate or sanitary products, gift cards, and downloadable software, are exempt from being returned.
2. Return Process: If you would like to initiate a return, please contact our customer support team or visit our Returns Center on our website. Provide your order details and the reason for the return. Our team will guide you through the return process and provide you with a return shipping label, if applicable.
3. Refunds: Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, the refund will be processed back to your original payment method. Please note that the refund processing time may vary depending on your financial institution.
4. Return Shipping Costs: In most cases, return shipping costs are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a defective or incorrect item, we will provide a prepaid return shipping label.
5. Exchanges: We currently do not offer direct exchanges. If you would like to exchange an item, please follow the return process mentioned above and place a new order for the desired item.

If you have any further questions or require assistance, please don’t hesitate to contact our customer support team. We are here to help you have a satisfying shopping experience with us.